Referral Process

Developed from our experience matching thousands of people seeking help to professionals providing psychological services, our referral process consists of seven steps.

1. Your First Contact
An appointment time is best set up for you by phone or in person.
323-272-1478
8380 Melrose Ave.
Los Angeles, CA 90069

2. Your Personal Interview
During this first meeting, one of our professional counselors will be:
1. Defining the problem
2. Learning your history
3. Clarifying your needs
4. Learning your preferences
5. Focusing on your future goals  

3. Our Intake Staff Meeting
Our professional staff meets after the interview and organizes your information along ten specific matching dimensions. For each individual, couple or family the dimensions may vary in importance and value. However, all are essential in optimizing a suitable therapeutic match. These dimensions are:

1 Problem Compatibility
2 Method of Solving
3 Cultural/Religious Background
4 Geographical Area
5 Financial Consideration
6 Personal Rapport
7 Life Experiences
8 Sexual Preference
9 Age Preference
10 Language

4. Our Referral Search
Our referral search team searches the more than 1700 professionals in our resource bank, representing all major therapy and counseling techniques and orientations, in all major geographical areas. However, we are never limited to our current resources. We will search through all existing professional resources and organizations for the therapist who will fulfill your matching dimensions. Remember, our goal is successful psychotherapy.

Once our search is completed and the choices are focused on one or several suitable professionals, our staff then personally contacts each by phone or interview. We go over the ten matching dimensions; we make sure that there is schedule compatibility for your initial appointment and subsequent therapy. 

5. Your Referral
Once the referral has been secured, we contact you with the name(s) and phone number(s) of the professional(s) who have been personally matched for our referral search team.

6. Contacting Your Therapist
Contacting your therapist is now easy. All you have to do is call and set up your appointment. On occasion we can make the appointment arrangement for you. This depends upon the situation.

7. Our Follow-Through
After the first visit with your therapist we want to hear from you. We also speak with your therapist. After the sixth visit we make contact with you again. You will be contacted by us periodically throughout the course of your therapy. We will always be interested in how your therapy is progressing.   

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